Refund and Returns Policy

At Sidianrush, we want you to be completely happy with every piece you order. If something doesn't work out, whether it's the size, the fit or the look, we're here to help. This policy explains your right of withdrawal, how to send items back and how refunds are processed in accordance with German and EU consumer protection law.

Business Information

Business Name: Sidianrush
Legal Entity: Zerezza UG (haftungsbeschränkt), trading as Sidianrush
Managing Directors: Tom Uwe Seidel, Kyara Rackwitz
Commercial Register Number: HRB 37569
Registered Court: Amtsgericht Stendal
Business Address: Seebener Straße 165, 06114 Halle (Saale), Germany
Email: info@sidianrush.com

Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If several items from a single order are delivered separately, the period begins on the day on which you, or a third party named by you who is not the carrier, take possession of the last item.

To exercise your right of withdrawal, you must inform us (Zerezza UG (haftungsbeschränkt), trading as Sidianrush, Seebener Straße 165, 06114 Halle (Saale), Germany, info@sidianrush.com) of your decision to withdraw from this contract by means of a clear statement, for example a letter sent by post or an email. You may use the model withdrawal form provided below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notice before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal. We will make this reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result. We may withhold the refund until we have received the goods back or until you have supplied proof that you have sent them, whichever occurs first.

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods back before the fourteen-day period has expired. You will bear the direct cost of returning the goods. You are only liable for any loss in value of the goods if this results from handling them in a way that was not necessary to establish their nature, characteristics and functioning.

Exclusions

The right of withdrawal does not apply to goods that have been made to your specifications or clearly personalised for you, such as items altered or produced to your individual measurements. The right of withdrawal also expires for sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, for example underwear or swimwear supplied with a hygiene seal. Sealed items that remain unopened can be returned as usual.

Trying On Your Items

You are welcome to try on your items at home just as you would in a fitting room. Please leave all labels and tags attached until you are certain you want to keep an item. When trying on shoes, please do so indoors on a clean, soft surface so the soles stay unmarked. Items that have been worn beyond trying on, washed, altered, damaged, or that carry the smell of perfume or smoke go beyond what is necessary to inspect them, and we may deduct an appropriate amount from your refund to cover the loss in value.

How to Return an Item

Please email us at info@sidianrush.com with your order number and the items you would like to return. Pack the items carefully, preferably in their original packaging with all tags still attached, and send them to: Zerezza UG (haftungsbeschränkt), trading as Sidianrush, Seebener Straße 165, 06114 Halle (Saale), Germany. For shoes, please return them in the original shoebox placed inside a shipping box. We recommend using a trackable shipping service and keeping your proof of postage until your refund has been completed. Letting us know before you send your return helps us process it more quickly.

Exchanges

If you would like a different size or style, simply return the original item and place a new order for the one you prefer. If you're unsure which size to choose, our team will gladly help you find the right fit.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, or you have received the wrong size, please contact us at info@sidianrush.com as soon as possible with your order number and, if possible, photos. In these cases, we will arrange a replacement or a refund and cover the cost of return shipping.

Statutory Warranty

You are entitled to the statutory warranty rights for defects (gesetzliche Mängelhaftung) under German law. For new goods, the warranty period is two years from the date of delivery. These rights are not limited by this policy or by your right of withdrawal.

Refund Processing

Once your return has arrived and been inspected, we will confirm your refund by email. Refunds are issued to your original payment method and may take a few additional business days to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions about returns, refunds or exchanges, please email us at info@sidianrush.com.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Zerezza UG (haftungsbeschränkt), trading as Sidianrush, Seebener Straße 165, 06114 Halle (Saale), Germany, Email: info@sidianrush.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.